Brexit Frequently Asked Questions

As you are already aware, from January 1st, 2021 there will be some changes to our current delivery service and warehouse facilities.  We would like to reassure our Reliv Distributors and Customers that we are still expecting to provide you with the same excellent service that you currently receive.  Thank you for your patience and understanding during this transitional period. Our Customer Relations team can still be contacted in the usual way using the same telephone numbers and email addresses and are always happy to help you!

If I am placing an order for delivery to an EU address where will it be sent from and am I able to collect it myself?

All EU orders will be sent from Hexspoor E-fulfilment centre which is based in Boxtel, The Netherlands. Hexspoor does not offer a collection service so all orders will be sent via courier.

If I am placing an order for delivery to a UK address where will it be sent from and am I able to collect it myself?

All UK orders will be sent from 21 Thornhill Road, Redditch, Worcestershire, B98 9ND. We do not offer a collection service so all orders will be sent via courier.

What courier will my parcel arrive with?

Hexspoor uses either GLS or UPS. We do not foresee any changes to the delivery service you currently receive. Our delivery policy is up to 10 days’ from when you place your order.

If I want to return my order which returns address should I use?

For any UK except Northern Irish orders please send returns to 21 Thornhill Road, Redditch, Worcestershire, B98 9ND.  For any EU and Northern Irish orders please send returns to Hexspoor E-fulfilment, Van Salmstraat 54, 5281 RS Boxtel, The Netherlands.

Am I able to amend my order once it has been processed?

Unfortunately, we are unable able to amend any orders once they have been processed. Please double check your orders before they are placed to ensure that they are correct. We are not liable for any extra shipping costs due to orders not being placed correctly.

Can I still track my parcel?

Of course! You will receive an e-mail with your tracking information. Please ensure that we have the most up to date e-mail address for you. We will not send you any marketing e-mails unless you request them.

Will our delivery/products costs increase?

We have no intentions of increasing the delivery costs to you or any of our products at this moment in time.

Will I receive an invoice in my order?

All invoices will be e-mailed to you and will also be available when you log into our online portal. Your order will contain a packing slip so you know exactly what has been delivered! All packing slips will be in English.