Privacy & Cookies Notice
Part 1: Personal information and privacy
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(d) information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone number(s), email address and card details – Note: any payment and card details are kept in a fully secure and encrypted form by our payment services provider – see Section 3.5 below);
(e) information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication)
(f) any other personal information that you choose to send to us
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
3. Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) send statements, invoices and payment reminders to you, and collect payments from you;
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(i) send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(j) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(k) deal with enquiries and complaints made by or about you relating to our website;
(l) keep our website secure and prevent fraud;
(m) verify compliance with the terms and conditions governing the use of our website
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.5 All our website financial transactions are handled through a third party payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 We may share your information with other Reliv Distributors (if you are in their downline) via reports, dashboard and other applicable tools we make available to Distributors to monitor their downline activity. A person’s downline consists of all Distributors and customers that were personally sponsored by a particular Distributor, and in turn, all other persons sponsored by the subsequent Distributors.
5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America.
5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 5.
6. Retaining personal information
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information
to others for the purposes of fraud prevention and reducing credit risk).
7. Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers. Our servers are located at a Third-Party data centre in Dallas Texas – they are not owned by Reliv but a Third-Party provider. Reliv also use Amazon Web Services (in the cloud).
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
7.6 Please note: Some of your personal data may also be known by your upline that brought you into the business. Distributors are considered independent contractors and are not employees of the company. Therefore Reliv has no way to ensure the confidentiality of that information that you provided directly to them. For further information please refer to our policies and procedures B14.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9.5 Under the Data Protection Act 1998, you have the right to see the personal data we hold about you.
This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to:
Reliv Europe Limited
21 Thornhill Road
Moons Moat North Industrial Estate
You can also email us at GDPRinfo@relivinc.com.
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will amend them.
9.6 You have the right to withdraw consent of us processing your data at any time. If you wish to have your personal data removed please fill in the attached right to be removed form.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over and are not responsible for, the privacy policies and practices of third parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. The right lodge a complaint
12.1 Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes the General Data Protection Regulation.
Part 2: Cookies
1. About cookies
1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
2. Our cookies
2.1 We use both session and persistent cookies on our website.
2.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
3. Analytics cookies
3.1 We use Google Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The analytics cookies used by our website have the following names: _utma, _utmb, _utmc and _utmz
3.4 The information generated relating to our website is used to create reports about the use of our website.
4. Blocking cookies
4.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
4.2 Blocking all cookies will have a negative impact upon the usability of many websites.
4.3 If you block cookies, you will not be able to use all the features on our website.
5. Deleting cookies
5.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
5.2 Deleting cookies will have a negative impact on the usability of many websites.
Part 3: Our details
1. Data protection registration
1.1 We are registered as a data controller with the UK Information Commissioner's Office.
1.2 Our data protection registration number is Z562533X.
2. Our details
2.1 This website is owned and operated by Reliv Europe Limited.
2.2 We are registered in England and Wales under registration number 3022070, and our registered office is at Reliv Europe Limited, 21 Thornhill Road, Moons Moat North Industrial Estate, Redditch, Worcestershire, B98 9ND
2.3 Our principal place of business is at the address given at 2.2 above.
2.4 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on 01527 592878.
Part 4: General Information
1. Methods of Payment
Reliv accepts the following forms of payment:
2. Delivery Methods
We deliver within 10 working days inside the United Kingdom by courier service.
3. Disclaimer - Content
The content of this website has been compiled carefully and according to current knowledge of the author. We are responsible for this only within the framework of the general laws, in particular for our own contents. As a service provider, we are responsible for external content at the earliest from knowledge of a specific infringement. We reserve the right to change or delete the informational contents in full or in part, insofar as contractual obligations remain unaffected. Reliv Europe does not accept any liability that may arise from using or downloading information from the website.
The following provider is responsible for this offer and content:
Reliv International Headquarters
136 Chesterfield Ind. Blvd.
Chesterfield, MO 63005
Telephone: 800 RELIV US (735.4887)
Reliv Europe Limited
21 Thornhill Road
Moons Moat North Industrial Estate
UK VAT Number: GB604156471
Telephone: +44 (0) 1527 592878
Click here to download a PDF of this information.
Click here to download the Right to be Removed Form.