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Helpful Links for Reliv Distributors

Business FAQs 

How do we calculate our packaging and handling (P&H) charges?
Our P&H charges are a minimum of £9.50/€13.00 per shipment. This drops to 8% when the retail amount is £118.76-£899.99/€162.51-€999.99, 6% for orders between £900.00-£1999.99/€1000.00-€2999.99, and 3% for orders over £2000.00/€3000.00. * Individual country VAT rates apply.


Why is sales tax charged on orders shipped?
The VAT on every order is based in the ‘ship to’ address. All VAT is calculated and collected due to the individual country it is being shipped to.


Why do I pay sales tax and P&H on the retail price?
When a Distributor purchases items with a wholesale discount, the items are being resold, so VAT and shipping and handling are being reimbursed to the Distributor for the same amount paid.


Why do we have a point system for products and why does it differ in different countries?
The reason we have a point volume, business volume and retail volume is because of the international markets and the different currency in each market. This way a Distributor can sponsor internationally and still be paid based on the compensation plan for his or her country.


What happens when I order an item that is temporarily unavailable?
In most cases your product or sales aids would be placed on backorder and shipped to you upon receipt of the out-of-stock item.


What is the Master Affiliate requalification?
Master Affiliate is the only profit level that requires requalification on an annual basis. To retain benefits and 40% buying privileges, Master Affiliate’s must requalify at least once during the requalification period (February 1st to January 31st). To requalify, Master Affiliates must meet the same requirements necessary for initial qualification.

  • Achieve 5000 PGPV in a single month. If the 5000 PGPV is volume being used to qualify a new Master Affiliate, an additional 1000 PGPV unencumbered* must be achieved for a minimum total of 6000 PGPV.
  • Achieve 3000 PGPV per month during two consecutive months with a minimum 1000 PGPV unencumbered* each month.

    *Unencumbered volume is any volume that is not being used to qualify a new Master Affiliate.

 
What is PVQ and how does it affect my Distributorship?
Personal Volume Qualification (PVQ) is a 100 point monthly volume requirement Master Affiliates must meet to enjoy at MA benefits. Fully qualified Master Affiliates can designate the 100 PV points in an order or through Reliv’s PVQ protection program. The 100 points are rolled up to the first fully qualified upline Master Affiliate. When a Master Affiliate designates a PVQ order, he remains eligible for overrides, bonuses and promotions during that month. This program also encourages Master Affiliates to sponsor and develop downline Master Affiliates. Since PVQ points also roll up to the upline MA, the points contribute to the upline MA’s monthly maintenance requirement.


Can I display the Reliv products in a retail outlet?
The Reliv products are only sold through Independent Distributors. This provides the one-on-one support needed when it comes to explaining product benefits and allows the Distributor to work closely with the Customers and share their experiences.


How do I get reimbursed for a customer’s return of products?

Reliv offers and requires each Independent Reliv Distributor to offer a 100% unconditional money back-back guarantee to all retail customers. Every Reliv Distributor is required to honour this guarantee. If a retail customer is dissatisfied with a Reliv product for any reason, the customer may return the produt to you within 30 days for either a replacement or a full refund of the purchase price (excluding delivery costs). Reliv will replace the returned product to the Distributor if, within seven days after the product is returned to you, Reliv receives the following:

  • A signed customer request for refund form with a statement from the retail customer identifying the reasons for return.
  • A copy of the original retail customer sales receipt form; and
  • The unused portion of the product, including cans.


As always, if you have any questions regarding your Reliv Distributorship, please refer to Reliv Europe's policies and procedures, contact your upline or call Reliv Europe’s head office on +44 (0) 1572 592878.


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